Terms & Conditions

1. General
SimplyMoi Ltd ("we", "us" or "our") offers the services accessible on this site to you subject to set Terms and Conditions.

These terms and conditions ('the Terms') govern the users ('you' or 'your') use of SimplyMoi ("we", "us" or "our") website, simplymoi.com ('the Website').

By using our site, you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
We reserve the right to amend this Terms at any time without prior notice to customers. We also advise you to read our return/refund policy before placing an order at any time. If you do not agree with Terms & Conditions, and return/refund policies, please discontinue to use the site.

2. About Us
SimplyMoi Ltd is registered trademark and an online retailer of natural and organic hair products for Afro-textured hair, relax or natural.

Registered Address

4th Floor
86-90 Paul Street
London, United Kingdom

Please note that we do not accept unsolicited or unauthorised mails at our registered office. Any such letter will be returned to the sender. If you have a query, please use our contact form to reach us.

Company registration number: 10055181

3. Eligibility
To be eligible to purchase products on this Site and to legally enter into and form contracts with us under English law you must: (1) be aged 18 or over; (2) be the rightful holder of a valid debit/credit card and (3) not wilful provide false information impersonating someone else.

4. Creating an account
You agree that the personal information you provided when you register as a customer is factual, accurate and current in its entirety. See our Privacy Policy regarding the treatment of your personal information.

It is your duty to ensure that the personal information you provide to us is up-to-date. If your personal information changes, then please notify us immediately by contacting us. Alternatively, you can update your details through the "My Account" page.

It is your responsibility to maintain the confidentiality of your account details and password and to take all reasonable actions to avoid unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that someone else knows your password, or it is likely to be used in any way that is unauthorised by you, you should contact us immediately.

If you forget your password, we will reset it upon your request and send it to the email address, currently registered with us. Your account can be cancelled at any time by contacting us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in SimplyMoi’s best interests to do so.

5. Privacy Policy
Our Privacy Policy has been created to assure you that we acknowledge and absolutely respect the privacy and personal data of the visitors to our website. It also sets out to how we collect and protect your personal information we collect from this website.


6. Transaction processing & security

We currently use Stripe payment getway to process transactions. We do not store credit card details nor do we share financial details with any 3rd parties All transactions information passed between SimplyMoi site and the Sage Pay payment system are encrypted using 128-bit SSL (Secure Sockets Layer). No cardholder information is ever passed unencrypted and are signed using MD5 hashing to prevent tampering.  

7. Prices
Prices for products on the Site are all exclusive of VAT and delivery charges.

8. Product information
We aim to ensure that all information, descriptions, photographs and prices of products appearing on the Site are correct at the time when they were uploaded onto the Site. Nonetheless, there are times when the information provided on this site, including product descriptions may e inaccurate at the time you place an order.

9. Placing an order
When you place order on our website, you will be assisted through the process via an easy simple instructions on the Site. At the final stage of placing your order, you may review your order and confirm or correct it before processing the submit button to complete your order. After you have placed your order, we will send you an email of acknowledgement; providing details and value of your order that has been debited to your credit/debit card. Please note that this is not an order acceptance from SimplyMoi Ltd. We may not be able to fulfil your order if an item you have ordered is out of stock, if we are unable to get authorisation for your method payment and or for any other reason.  In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, SimplyMoi reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order. We will contact you by email or telephone if we are unable to fulfil your order. Accepting your order and completing the contract between you and us will take place when we have dispatched the goods you ordered, unless we have notified you that we have rejected or cancelled order.



10. Cancelling or making changes to an order

To request a change to an order,  you are strongly advise to email help@simplymoi.uk by 8am, Monday - Saturday. If you missed the deadline, please send us a direct message immediately via our Facebook Page for urgent attention. We may able to withdraw your order if it is not too late. Please note that if an order you no longer want has been dispatched and you intend to return it, you still liable for postage fees associated with dispatch and return. Please visit the Returns Policy page for further information and guidance.

11. International customers & orders

For all deliveries to locations outside the United Kingdom, you shall be deemed the importer of the products and it shall be your sole responsibility to comply with all applicable local laws and regulations of the country to which the products are delivered. You shall be solely responsible for any payments such as  import duties and taxes. SimplyMoi has no control whatsoever in respect of such additional import duties, taxes and charges and we cannot advise you what these may be. Consequently, We recommend that you contact your local customs office for further information prior to placing an order with us.


SimplyMoi does not represent or warrant that the website or the products made available for purchase are appropriate or lawful in locations outside the United Kingdom, or that the products and/or the delivery thereof comply with any legal or regulatory requirements of any applicable local law of the location in which you are currently situated.


SimplyMoi shall in no way be liable to you or any third parties for any breach by you of any such laws arising from or in connection with the purchase of the products and/or SimplyMoi’s delivery of the products to you.


12. Gift Voucher

Our voucher can be used in conjunction with other methods of payment and is redeemable against anything on our site within 12 months of purchase date. Gift vouchers are non-refundable. 

13. Loyalty Clique reward scheme

With SimplyMoi’s Loyalty Clique, you earn 4 points for every £1 you spend on products. Each time you place an order or sign into your account, the amount of points you accrued so far will be displayed. Customers will also receive an email whenever they are earned and spend points. You can redeem your Loyalty Clique points at the checkout when you have collected a minimum of 500 points, which is equivalent to £5. Points cannot be redeem in conjunction with any other discount or on sale item. We reserve the right to cancel, withdraw or amend point system without notice. If your order is canceled or refund, we will deduct the loyalty points gained when the order was placed.


14. Ownership of goods
We will preserve the lawful ownership of the goods until we have received your full payment to us. If we refund any payment to you, legal ownership of the goods will revert back to us

15.  Missing Parcel
Claim for missing or lost parcel must be made within 5 working days after being notified that your order has been dispatched. We will take a reasonable time to track the parcel and establish its whereabouts. If the parcel is located we will arrange for it to be delivered to you as soon as possible. If it is deemed lost, we will send out a replacement.

In the event that the parcel was delivered as verified by tracking information and the customer claim otherwise, you may be required to send your proof of signature to allow us to carry out a swift and proper investigation in partnership with the courier used. 

16. Delivery & Collection

A. FREE delivery are valid on orders (minus any shipping cost) £45 or more. We will deliver the goods in accordance to the delivery option you selected when you were placing an order.  For a large, medium or high risk order, you may be required to collect your parcel at the your preferred DHL or UPS access point. More than one high valued order placed within a 36-hour period, by the same customer or containing the same delivery address, may be dispatched separately. This is usually one or two days apart.


B. Any delivery time period given to you are suggestive only and are subject to delays or changes. We do not take any responsibility for delayed delivery caused by any third party courier or business, any resulting consequential loss or damage suffered. If any of our items is out of stock at the time you place your order, we may despatch the rest of the order when it is available.You further acknowledge and agree that estimated turnaround time shall be dependent on your location (for example remote areas of the country) and that delivery may not be possible to certain destinations within advertised timeframes.


C. Courier will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, your parcel will be scheduled to returned to us. Upon receiving your parcel, we will issue a refund for the goods only. If you would like to have the goods re-delivered, you will be responsible for the re-delivery fee.


D. If you fail to accept the goods upon delivery or collect the goods at your preferred Access Point, you may incur the cost of delivery ( this also includes orders with FREE delivery) or any other expenses reasonably incurred by us as a result of failed delivery attempts or collection. Such cost may be deducted from your refund, where applicable.


E. Where tracking informations shows that an order was delivered, but the customer claims otherwise, SimplyMoi reserves the right to refuse to issue a refund or send out a replacement. Where we have reasons to believe the customer is being dishonest by claiming not to have received the order, we reserve the right to permanently banned the customer from shopping with us. 


F. We reserve the right to refuse to post to an address or location where we have previously encountered delivery discrepancies either by us or a third-part courier.  


17. Receipt of goods

When you received your goods, you must inspect the goods. You will be considered to have accepted the goods in its state, except you notify us that you have cancelled the order and/or you return the goods according to our Returns Policy. If no such action is taken, we reserve the right to reject any goods you want to return at a later date. Your statutory rights are not affected.

If you did not received the entire order as detailed in the order acknowledgment email sent to you, it is vital that you let us know within 3 days after delivery. If we do not hear from you after the 3 days has passed, your good (s) will be deemed as delivered successfully and we receive the right to deny any request for a refund and/or replacement. 


18. Reviews/Testimonials

If you submit a review or testimonial to us via a product page or our contact form, then you agree that we may publish your testimonial on this website and any other marketing avenues but not limited to social media, flyers, brochures etc. You acknowledge that we may share your review with our brand suppliers for marketing research purpose.  

You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial for grammar and clarity purpose. However, we will never edit a testimonial in such a way as to create a misleading impression of your views.

We reserve the right to refuse to publish a negative or neutral review submitted by a non-verified buyer. 

19. Reselling or commercial redistribution of products
The products and services on this Site, including samples we provide to you are for personal use only. You may not sell or resell any of the products or services, or samples thereof; you buy or receive from us. We reserve the right, with or without notice, to cancel or reduce the number of any orders that we believe, in our sole discretion, is a violation of our Terms and Conditions.


20. Refusal to process order

We reserve the right to refuse to process and/or fulfil any order we suspect is fraudulent, the address is incorrect/incomplete, customer has been abusive to staff or the order has been placed by a competing business. 

We reserve the right to charge 15% cancellation and administration fee to cancel an order coming from a source that is currently on our blacklist or banlist. We strongly advise not to put an order through if you have been previously notified that you have been banned or blacklisted from shopping with SimplyMoi

21. Third-party links
We shall take no responsible or liable for the content of any external web pages or Sites linked to or from the Site. Third-party links on the Site are for your convenience only and they are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from external web pages or other Sites is at your own risk.

22. Intellectual property
All the content on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") belongs to SimplyMoi Ltd, our partners, our affiliates or our licensors, and is protected by United Kingdom and international copyright laws. The trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are the registered and unregistered marks of SimplyMoi Ltd, our partners, affiliates or licensors, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. All other Trademarks not owned by us, our partners, affiliates or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Neither the content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent from us.

23. Media articles or videos from social media personalities
SimplyMoi Ltd does not accept any responsibility whatsoever for any social media personality or general online/off line publication endorsements via videos, comments, posts, statuses or articles displayed on this Site. All content have been republished on the site as they were originally printed. Any incorrect claims or endorsements are the responsibility of the original publisher.

24. Indemnity
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand arising from your use of the Site or any other person accessing the Website using your personal information.

25. Compliance
When you access or use this site, you shall abide by these Terms and Conditions. Your use of this Website and any purchase by you of any goods from SimplyMoi Ltd shall be governed by English law and the parties here to submit to the exclusive jurisdiction of the English courts.

The Website may only be used for lawful purposes and in a lawful manner. You agree to obey with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website computer viruses or anything that is created to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

You acknowledge and accept that these Terms and Condition establish the complete and exclusive agreement between SimplyMoi and you with regards to your use of or purchases on the Site, and replace and oversee all previous proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time without giving you prior notice.

This Terms & Conditions was last updated 29 September 2018.