1. Eligibility for return
2. Restrictions and goods exempted from return
A. For healthy and safety reason, digestible hair vitamins are not eligible for returns unless damaged, faulty or sent in an error. If goods purchased is/are as part of a bundle, all parts of the bundle must be returned if you change your mind. No partial return is allowed; unless damaged or faulty or not what you originally ordered.
B. We will not provide a refund if upon inspection, we have solid reasons to believe goods were intentionally damaged by the customer. In such circumstance, we will notify you that we are unable to process the refund and allow you to arrange for the returning item(s) to be returned back to you within 14 days of our notification.
3. Initiating a return
A. If you would like to return any goods, the first step is to send an email email@example.com so we can make arrangement to have the goods returned to us. To ensure smooth and fast resolution, please provide the order number and your contact details when emailing us.
4. Return timeframe and process
A. Goods eligible for return must be returned to us within 14 calendar days of date of delivery. A refund may not be issued until we receive returning goods (whether damaged or not) from the customer.
B. We will process refund within 14 calendar days of receiving returned goods, provided that the goods is eligible for return. If you initiate a return and we did not receive the goods within 14 calendar days of date of delivery, we reserve the right not to offer a refund.
C. Refunds will only be made against the original method of payment used to place the order. You will receive an email notification of your refund once it has been issued. Please allow 3-5 working days for funds to appear in your bank or PayPal account. For customers with an international bank or card issuer, funds may take longer than 5 working days to clear.
4. Return postage cost
A. Unless the goods you received are damaged due to no fault of the yours (customer), or not what you originally ordered, you are responsible for returning the goods and as well as any postage cost incurred.
B. For your own peace of mind and protection, you are strongly advised that you obtain a proof of postage such as “recorded delivery or tracked and signed for” when returning goods to us. In the unlikely event that we do not receive the returned goods or arrived damaged, the courier that you used may be able to offer you a reimbursement.
C. Any discount, special offer or loyalty points redeemed within the order, will be deducted when processing refund or exchange (where applicable). If courier return an order to SimplyMoi due to customer failing to accept or collect delivery, the cost of return may be deducted from the customer refund.
Posting & Packaging Advice
To ensure that your return arrives quickly and in the best possible condition, please refer to the following practical tips:
1. Please ensure you are not returning used items, unless we authorised you to do so. See our returns policy on the website
for further details.
2. Choose a packaging that is suitable for the content of your return.
3. If you are recycling a box, please remove or cover all original labels and stickers so the parcel is not scanned incorrectly.
4. Make sure that the packaging is in good condition: complete, without vulnerable, torn or damp parts.
5. Ensure that your parcels are properly sealed. Tape firmly!
6. For your protection in case of loss or damage, we advise that you use a recorded delivery service and obtain a 'Proof of
Postage'. We are not liable for goods that get lost or damaged en-route to us. The postal service you use may offer
This returns policy was last updated on 11 December 2018.