EU & International Orders - FAQ

  

Do I have to pay import fees when my order arrives in my county?
For EU (European Union) customers, you do not have to pay import taxes on orders under €150 as your order will include the tax rate of your country. Orders over €150, will not include import taxes/fees.  However, you will be required to pay import taxes/fees when your goods arrive in your country. 

 

Orders outside the EU, are also responsible for paying any applicable import taxes on goods coming from the UK into other non-EU or international countries. Import tax or fee may be levied on the parcel once it arrives at the destination country.

 

We have no control over the charges you may be required to pay. The rules changes regularly and differ from country to country. You may wish to contact your local customs office for clarification before placing an order with us.

 

What are the implications for refusing or delaying to pay any import fees?
Your parcel may not be released until the charges are paid. Your parcel may be returned to us after a certain period if not paid. You bare the sole responsibility for the successful delivery of the products/parcel. We can only provide a refund after we have received the products. Upon receipt, a refund will be issued for any unused product(s). We are unable to offer a refund on any shipping cost you paid when you placed your order.

 

What happens if my returning parcel is delayed or goes missing while on transit to SimplyMoi?
When you decide to return any product you no longer want, you bare the sole responsibility for the successful delivery of the returning product(s). We can only provide a refund after we have received the products. Upon receipt, a refund will be issued for any unused product(s). We are unable to offer a refund on any shipping cost you paid when you placed your order.

  

Would delivery take longer because of Brexit?
We aim to ship your order on the same day, providing it is placed by 2:30pm, Monday - Friday. However, due to new customs regulations UK goods now face when entering other EU countries, there may be severe delivery delays than usual during the transition period. As time goes by, delays are expected to be minimised.