Advice & Help

Products


Are all the products you sell 100% natural?
No, but we wish they were. The reality is is quiet impossible to make an effective product that is 100% natural for textured hair. For products (e.g. shampoos, conditions, gels, moisturisers) which are not entirely oil-based and where water (Aqua) is included in the formulation, non-agricultural/natural ingredients such as emulsifiers and preservatives are needed in order to make them work properly and prevent molding.

Having said the above, we research every non-natural ingredient listed on a product and assess their toxicological properties and how high they are in the ingredient listing. If we feel a certain ingredient is too toxic or harsh and does more harm than good, we won’t stock the particular product. 

We can assure you that products we stock are free from dangerous chemicals such as paraben, SLS, Mineral Oil, Petrolatum that are commonly found in mainstream products for black/textured hair.

If you want 100% natural products, check out Obia Naturals shampoo bars and SimplyMoi organic oils.


I’m non-black and I don’t have Afro-textured hair, but I have medium to thick curly frizzy hair. Can I use any of the products you stock?
Yes you can! We recommend products from the brands, Inahsi Naturals, Curls and Briogeo Curl Charisma range. The products are not too heavy and works well on non-afro textured hair.

 

My hair is relaxed and I'm not too sure which products is suitable for me.

There is really not much difference is caring for relaxed hair vs natural curly or kinky hair. Shampoos, conditioners, treatments and gels that are marketed towards natural hair can also be used on relaxed hair without an issue. When it comes to styling or leave-in products that are lotions, they tend to slightly crinkle-up relaxed hair. This is due to the fact that the consistency of lotions are very watery. However, you would such products as a primer/base prior to blow-drying your hair. 

Can I use products you sell if I am pregnant or breastfeeding?
A vast amount of the products we sell contain essential oils that may not be suitable for you if you are pregnant or breast-feeding. You are advised to consult your GP or medical professional for informed advice.

 

Why are the labels for some Soultanicals products look unprofessional? I also want to know why sometime they come with a seal/inner lid and the next time they don't?

Unfortunately, we have no control over how Soultanicals chooses to print labels. If products arrive with poor quality label, we do our best to reach out to them for replacements. We acknowledge that sometime stock can arrive with inner seal/lid and next time without. However, we can assure you that this has no effect on the quality of the products. 



Why is your organic coconut oil not extra virgin?
Simply put, when it comes to coconut oil, the term “extra virgin” is nothing but a myth. It is ploy used to piggybacking on the marketability of Extra Virgin Olive Oil. There are no industry standard or regulations that determines what is Extra Virgin Coconut oil. On the other hand, Virgin Coconut Oil is reflected as such if it is cold-pressed from fresh or mature dried coconut flesh without the use of chemicals or refining agents to extract the oil.


Are your oils pure?
All of our oils are 100% pure, natural and organically grown. They extracted via cold pressed methods and have not undergone any sort of harsh chemical processes, which distorts the quality and performance of any oil. We source oils from suppliers who are accredited with industry-standard certificates and can provide farm traceability of their oils.


Payment

What currency do you use?
Prices are listed Pound Sterling (£). When you pay with a card issued under different currency, your total payment will automatically be converted to your country’s currency and at the currency exchange on the day you place an order.

What types of payment method do you accept?
You can pay by Visa, Visa Delta, MasterCard and American Express. If you do not wish to pay by card, you can also pay via PayPal if you have an account with them. 

Is it safe to use my card on your website?
Absolutely. SimplyMoi website uses industry-standard Secure Sockets Layer (SSL) encryption, which is a communications protocol iused to securely transmit information such as credit/debit card transactions over the internet. No one, including staff at SimplyMoi can see your card details or access the data that is being transmitted.

Delivery

What are your delivery charges? Do you deliver outside of UK? How long does it take to deliver?
Please visit the delivery page for further details.

Do you deliver to PO Box addresses

Due to security reasons, we are unable to deliver to PO Boxes.


Do I have to pay import charges as international buyer?
Your local custom authorities may impose tax and/or import duties against your package and this we have no control of and are unable to tell you how much you are likely to pay them. For better advice and further information, please get in touch with your local customs office.


Can I return the goods if I change my mind?
Please see our return policy for eligibility and restrictions.


General

Why I haven't  received an order confirmation or email from SimplyMoi?

If you provide us with your correct email address, you will definitely get an email from us. Please always double check the email address you provide to us before submitting your order or contacting us. Also, if you haven't come across an email, please make sure you check your junk/spam box.


Do you sell gift vouchers?
We offer gift vouchers starting from £10. Simply type the amount you wish to purchase and the email address you want the voucher to go to.

Can I make changes to my order immediately after making payment?
Unfortunately, once your payment has gone through, we are unable to make a change to your order. However, we can issue you a refund, providing your package hasn't been dispatched.


How come I cannot contact you via phone? Why is your email not published?
We are very small company and we cannot afford a call center or dedicated personnel (s) to answer queries on the phone. Moreover, if we do have any of these in place, our expenses will rise up and we would have no option but to pass on the cost to you in order to survive as a small business. Passing on unnecessary expenses to customers is something that we rather not do. We want the products we stock to be affordable.

In lights of our reasons, we prefer to be contacted via our contact form. To avoid spammers, we have chosen not to publish our email. We want spend time dealing with actual customer issues, instead of getting rid of junk mails.  When you reach us via the form, you will get a reply back within 2 working days. Make sure you provide your correct email address and/or telephone number to allow us to deal with your query efficiently.


Would you give other companies access to my details so they can used it for direct marketing?
At SimplyMoi, we take the UK Data Protection very seriously. We will safeguard your personal information and we will never disclose it to any other company to allow them to bombard you with marketing materials. Please see our Privacy Policy and Terms & Conditions for more information regarding your concern.